Smith and Wesson
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Smith and Wesson Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smith and Wesson has 2.3 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Smith and Wesson to a friend or colleague.
- Rating Distribution
Pros: At one point had decent weapons, When they work they are good, Company used to be reliable.
Cons: Terrible customer service, Customer service, Horrible customer service and recall dept.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smith and Wesson has 2.3 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Smith and Wesson to a friend or colleague.
- Rating Distribution
Pros: At one point had decent weapons, When they work they are good, Company used to be reliable.
Cons: Terrible customer service, Customer service, Horrible customer service and recall dept.Recent recommendations regarding this business are as follows: "Stay away, if your firearm brakes, it will take forever to fix and get it back", "Great gun if it works right!", "dont count on the rebates or customer service", "If your rep act like they do not want to be bothered hang up and call back until you get someone that does.", "Don't do business with them".
Most users ask Smith and Wesson for the delivery of goods as a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Smith and Wesson Reviews
"Customer service"
Love my M&P 15-22 customer service is good depending on who takes your call called 4 times 2 different warranty issues there was no problem with replacing the...
"Poor customer service"
I send my Smith & Wesson Performance 929 center 9mm revolver for the warranty repair, it takes 4 months, and I still did not received firearm back or any ETA...
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away, if your firearm brakes, it will take forever to fix and get it back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
New 986 revolver fails to fire
- Reputation and quality product
- Totally unexpected failure to fire experience
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refused to honor rebates
Preferred solution: Deliver product or service ordered
User's recommendation: dont count on the rebates or customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Warranty service is a piece of ***
- Dont know what they are doing
Preferred solution: Full refund
User's recommendation: Don't do business with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Massachusetts
Rebates
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service
- Customer service is good depending on who takes you call
Preferred solution: Deliver product or service ordered
User's recommendation: If your rep act like they do not want to be bothered hang up and call back until you get someone that does.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lewisville, Texas
Repair
User's recommendation: Great gun if it works right!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Massachusetts
Terrible Service
Only as a last resort, but would chew off my arm first.
- There is non
Preferred solution: to get them to fix my suppressor,
User's recommendation: Stay away, dumbness could be contagious
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
5 Star Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Simplest service takes forever!
- Service is way too slow
Preferred solution: Deliver product or service ordered
User's recommendation: Go to your local gunsmith, stay far away.
San Antonio, Texas
Questions about a rebate submission
Summerville, South Carolina
Crimson trace warranty won't help .
Sent Firearm in under warranty - 04/18 not yet returned
- Great established company
- Have lousy customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t rely on their warranty service
Tulsa, Oklahoma
Failure to feed
User's recommendation: Research before you buy!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective Firearm S&W Refuses to Replace
This is what I put on BBB's website:
On February 1, 2022 I purchased an M&P40 Shield M2.0 from Guns.com. Because of travel & some health issues, I was unable to use the weapon until June 25, 2022.
I went to a basic firearm class (4gtactical.com). On that day, the slide was difficult to pull and arm, the magazine release was stiff, and the slide got stuck. 4 men tried to close it and couldn't. The bottom of the smaller magazine was coming off.
Another man gave me his Glock G19 to use for the class; worked very well.
Guns.com said I had to deal with Smith & Wesson, so I sent the Shield (stuck open) & mag to them July 7, 2022. It was sent back to me on August 5, 2022, without the magazine and no repairs done. They did something, because the slide was closed, and I find this to be a safety issue. I told them I never got to fire the weapon and wanted it replaced, not fixed.
Put that message in the box. It was virtually brand new except magazine practice & a little oiling before the slide got stuck open. They didn't tell me how they got that slide to close and left it for me to have that happen again. Where is my magazine?
They wouldn't answer the phone around 4:43pm that Friday when they close at 6pm.
What kind of nonsense is this, and why won't anybody communicate what's going on? I waited all this time for nothing, and, they left me with a problem that could happen while firing the gun. ARE THEY KIDDING ME? I want a new M&P40, not something I have to constantly worry about while operating a dangerous weapon.
The S&W gunsmiths won't do their job correctly and communicate, so replace this with another new M&P40 or give me my money back, and S&W can have this one picked up.
-----
Whoever I'm communicating with on the BBB website is lying about not receiving this weapon in the shape it was in, keeps telling me to send it back so they can tell me there's nothing wrong with it, they can't duplicate the problem because someone there closed the slide, and they're wasting my time.
They sent another magazine as it wasn't in the returned box, but won't do anything about the gun.
I have to take them to court, and I will include everything I purchased around this firearm, i.e., 2 holsters, ammunition, etc. In the meantime, I'm telling everybody about this fiasco.
- Argumentative
- Irresponsible
- Incompetent
Preferred solution: Full refund
User's recommendation: Use S&W Firearms Upon Receipt at the FFL
Oviedo, Florida
I like revolvers. I would love a 2 1/2 inch 386. custom shop.
User's recommendation: The 360pd & the 340 kick like a mule. not fun
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You paid seven hundred dollars for that gun?